At Zeen Organic, we are committed to providing our customers with high-quality organic and natural products. We carefully inspect and package every order before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to assist you.

1. Eligibility for Returns

Products may be eligible for return or replacement if:

• The product received is damaged or defective.

• You received an incorrect product.

• Your order is incomplete or contains a missing item.

• The product received is significantly different from the product ordered.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, where applicable.

2. Non-Returnable Products

For health, hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.

Returns may not be accepted for:

• Products that have been opened or used.

• Products damaged due to improper handling or storage after delivery.

• Products without their original packaging, where applicable.

• Products returned without prior approval from Zeen Organic.

• Products for which the return request is made after the applicable return period.

3. Return Period

Customers must contact Zeen Organic within 7 days of receiving the order to report a damaged, defective, incorrect, or incomplete product.

Return requests submitted after this period may not be accepted.

4. How to Request a Return

To request a return or replacement, please contact our customer support team with:

• Order number

• Customer name and contact details

• Product name

• Reason for the return

• Clear photographs or videos showing the issue, if applicable

Our team will review the request and provide further instructions regarding the return process.

5. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please notify us as soon as possible after delivery.

We may request photographs or videos of the product, packaging, and shipping label to verify the issue. Once the claim is approved, Zeen Organic may provide a replacement or refund, depending on product availability and the circumstances of the case.

6. Refund Policy

If a refund is approved, the refund will be processed after the returned product has been received and inspected, where a return is required.

The refunded amount may be returned through the original payment method or another suitable method, depending on the payment method used for the order.

Please note that the time required for the refund to appear in your account may vary depending on the payment provider or financial institution.

7. Exchange / Replacement

Where applicable, Zeen Organic may offer a replacement for damaged, defective, or incorrectly delivered products.

Replacement requests are subject to product availability. If the requested product is unavailable, we may offer an alternative solution, including a refund where applicable.

8. Return Shipping

If the return is due to an error on our part, such as receiving a damaged or incorrect product, Zeen Organic may arrange or cover the applicable return shipping costs.

If a return is requested for reasons not covered under this policy, the customer may be responsible for the applicable shipping charges.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to the applicable return policy.

10. Important Note

Customers are advised to check their order immediately upon delivery. If there is any visible damage to the package or product, please contact Zeen Organic promptly.

Zeen Organic reserves the right to refuse a return or refund request if the product does not meet the conditions outlined in this policy.

11. Policy Updates

Zeen Organic reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page and will become effective from the date of publication.

12. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact the Zeen Organic customer support team through the contact details provided on our website.

Zeen Organic
Providing quality organic and natural products with care.